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How Can We Help You?

Browse through these FAQs to find answers to commonly raised questions

Frequently Asked Questions


Below is a list of questions and answers relating to UniversaCare and the services provided with a special emphasis on the process we follow.

General FAQs


What services do HHA’s provide?

    At our home care agency, we offer a diverse range of services to meet your unique needs and preferences, all provided by our dedicated team of trained professionals in the comfort of your own home:
  • Personal Care Assistance: Compassionate support with activities of daily living (ADLs).
  • Meal Preparation: Nutritious meals tailored to your dietary preferences.
  • Companionship: Meaningful connections, engaging conversations, and emotional support.
  • Light Housekeeping: Keeping your living space clean and organized.
  • Respite Care: Temporary relief for family caregivers.
  • Skilled Nursing Services: Specialized medical care from qualified nurses.
  • Alzheimer's and Dementia Care: Expert care for those with cognitive challenges.
  • 24/7 Care: Around-the-clock support and monitoring.
  • Through an initial assessment, we customize a personalized care plan to ensure your comfort, safety, and well-being while promoting independence and enhancing your quality of life. We are dedicated to making a positive difference in your life and look forward to being a part of your care journey at UniversaCare. Feel free to reach out to us for more information or with any questions you may have.

How does home care differ from other care options like assisted living or nursing homes?

What qualifications and training do your caregivers have?

How are caregivers matched with clients?

Is your agency licensed, bonded and insured?

How do you ensure the safety and security of clients in their own homes?

What is the cost of home care services and how is billing handled?

Are your services covered by insurance or other forms of financial assistance?

Can your agency provide care for individuals with specific medical conditions or specialized needs?

How do you handle emergencies or after-hours situations?

If I have a home health aide, how often will a registered nurse visit me?

If I am hospitalized, can my Universacare caregiver stay with me?

Can I ask my caregiver to go to the store for me?

Can my caregiver come with me to my appointments?

What if I am not happy with my caregiver?

What is CDPAP (Consumer Directed Personal Assistance Program)?

When should I/ My loved one know when to start receiving home care?

How does your Transition and Discharge policy work? (potentially put in a resources section)

WE DO WHATEVER IT TAKES TO BRING YOU PEACE OF MIND

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